German Speaking Customer Support Agent

Konecta; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Above-average salary

Language allowance

Productivity bonus

Health insurance from day one

Initial training and ongoing support

International team

Weekday schedule

No weekend shifts

Career progression

Automotive sector experience

Job summary

Konecta in Lisbon, Portugal, is seeking a German-speaking Customer Support Agent to provide first-line assistance to customers in German, understand needs and propose solutions. You will work in an international team, receive comprehensive training and benefit from a supportive environment.

The role offers an above-average salary package, language allowance and a career path in the automotive sector with a Monday–Friday schedule (07:00–16:00) and no weekend shifts.

Qualifications

• Native or fluent German (C1/C2 level).
• Excellent communication and interpersonal skills.
• Customer-focused and solution-oriented mindset.
• Empathy, patience and a positive attitude.
• Ability to remain calm and professional when handling challenging situations.
• Good attention to detail and willingness to learn.
• Previous customer service experience is a plus, but full training will be provided.

Responsibilities

• Assist customers in German through the available customer support channels.
• Respond to customer questions and provide clear and accurate information.
• Understand customer needs and identify the best solution for each situation.
• Support customers in resolving issues related to products and services.
• Ensure a professional, friendly and positive customer experience.
• Follow established procedures while maintaining a customer-focused approach.
• Work closely with your colleagues to ensure a consistently high level of service.

Skills

German fluency

Communication skills

Customer focus

Empathy

Problem solving

Job description

Do you speak German and enjoy helping people find the right solution?

Are you looking for an international opportunity in Lisbon, with a supportive team, excellent training, great benefits and real career opportunities?

We are looking for a German Speaking Customer Support Agent to join the team of a prestigious company in the automotive sector.

In this role, you will be the first point of contact for customers, helping them with their questions, understanding their needs and providing effective solutions whenever issues arise. Your communication skills, empathy and solution-oriented mindset will play an important role in delivering an excellent customer experience.

Your role

• Assist customers in German through the available customer support channels.


• Respond to customer questions and provide clear and accurate information.


• Understand customer needs and identify the best solution for each situation.


• Support customers in resolving issues related to products and services.


• Ensure a professional, friendly and positive customer experience.


• Follow established procedures while maintaining a customer-focused approach.


• Work closely with your colleagues to ensure a consistently high level of service.

What we offer

• Above-average salary package


• Language allowance


• Productivity bonus


• Health insurance from day one


• Comprehensive initial training and ongoing support


• A friendly, international and supportive team


• Monday to Friday schedule — 07:00 to 16:00


• No weekend shifts


• A structured environment where you can develop your skills


• Real opportunities for career progression


• The opportunity to build your career within the automotive sector

What we're looking for

• Native or fluent German (C1/C2 level).


• Excellent communication and interpersonal skills.


• A customer-focused and solution-oriented mindset.


• Empathy, patience and a positive attitude.


• Ability to remain calm and professional when handling challenging situations.


• Good attention to detail and willingness to learn.


• Previous customer service experience is a plus, but full training will be provided.

Location & Schedule

• Lisbon, Portugal


• Monday to Friday - 07:00–16:00