German-Speaking Customer Success Specialist

Nomadify; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Onboarding & training

International environment

Career development

Stable employment

Job summary

Nomadify is seeking a German-speaking Customer Support Advocate in Lisbon to be the primary contact for German customers via phone, email and chat, delivering timely and accurate assistance that meets SLAs. You will document interactions in our CRM and escalate complex issues as needed.

Ideal candidates have native German, good English for internal use, strong communication and problem-solving skills, and a professional, KPI-driven mindset.

Qualifications

• Native German language ability (spoken and written).
• English proficiency for internal communication.

Responsibilities

• Serve as the primary contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with SLAs.
• Resolve inquiries, complaints, and service issues while maintaining high satisfaction.
• Document customer interactions clearly in CRM systems.
• Escalate complex cases to internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Contribute to process optimization and customer experience improvements.

Skills

German native

English (internal)

Customer service experience

Problem-solving

Communication skills

KPI-driven

Willing to relocate

Job description

Nomadify is seeking a German-speaking Customer Support Advocate in Lisbon to be the primary contact for German customers via phone, email and chat, delivering timely and accurate assistance that meets SLAs. You will document interactions in our CRM and escalate complex issues as needed.

Ideal candidates have native German, good English for internal use, strong communication and problem-solving skills, and a professional, KPI-driven mindset.