German-Speaking Customer Support Specialist

Nomadify; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Onboarding and training

International environment

Career development

Relocation support

Job summary

Nomadify in Porto seeks a German-speaking Contact Center Representative to handle German customer inquiries through phone, email, and chat, ensuring professional support aligned with SLAs.

The role requires native or near-native German, strong English for internal use, and prior customer service experience. On-site work and relocation support are available, with onboarding and ongoing training to develop your career.

Qualifications

• Native or near-native fluency in German (spoken and written)
• Good command of English for internal communication
• Previous experience in customer service, contact center, or client-facing roles is preferred
• Strong problem-solving and communication skills
• Ability to work in a structured, KPI-driven environment
• High level of professionalism, reliability, and customer orientation

Responsibilities

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs)
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores
• Document customer interactions clearly and accurately within CRM systems
• Escalate complex cases to relevant internal stakeholders when required
• Follow internal policies, quality standards, and compliance requirements
• Actively contribute to process optimization and customer experience improvement initiatives

Skills

German fluency

English proficiency

Customer service experience

Problem solving

KPI-driven environment

Professionalism

Job description

Nomadify in Porto seeks a German-speaking Contact Center Representative to handle German customer inquiries through phone, email, and chat, ensuring professional support aligned with SLAs.

The role requires native or near-native German, strong English for internal use, and prior customer service experience. On-site work and relocation support are available, with onboarding and ongoing training to develop your career.