German-Speaking Customer Support Specialist – Lisbon, On-Site

Nomadify; Lisboa; Presencial; EUR 11 160 - 13 950; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus (€3,000)

14 salaries per year

Paid onboarding and training

Relocation-friendly Lisbon

Resumo da oferta

Nomadify is hiring a German-speaking Customer Service Specialist to join our Lisbon-based team on-site. This full-time role supports German-speaking customers across multiple channels, with rotational shifts in a lively international environment and a competitive package, including a €3,000 Welcome Bonus.

You will handle inquiries in German via phone, email, and chat, provide accurate information, document interactions, and collaborate with internal teams to resolve cases while embracing a clear

Qualificações

• Native or C2-level German required.
• English (B2+) required.

Responsabilidades

• Handle inbound customer inquiries in German via phone, email, and chat.
• Provide accurate information and effective solutions while ensuring high customer satisfaction.
• Resolve issues professionally, following defined procedures and quality standards.
• Document customer interactions clearly and accurately in internal systems.
• Work closely with internal teams to ensure timely resolution of customer cases.

Conhecimentos

German (C2/Native)

English (B2+)

Customer service experience

Communication skills

CRM systems

Rotational shifts

Ferramentas

CRM systems

Descrição da oferta de emprego

Nomadify is hiring a German-speaking Customer Service Specialist to join our Lisbon-based team on-site. This full-time role supports German-speaking customers across multiple channels, with rotational shifts in a lively international environment and a competitive package, including a €3,000 Welcome Bonus.

You will handle inquiries in German via phone, email, and chat, provide accurate information, document interactions, and collaborate with internal teams to resolve cases while embracing a clear