German-Speaking Customer Support Specialist – Lisbon, On-Site

Nomadify; Lisboa; On-site; EUR 11,160 - 13,950; Full time

Benefits offered by this job

Welcome bonus (€3,000)

14 salaries per year

Paid onboarding and training

Relocation-friendly Lisbon

Job summary

Nomadify is hiring a German-speaking Customer Service Specialist to join our Lisbon-based team on-site. This full-time role supports German-speaking customers across multiple channels, with rotational shifts in a lively international environment and a competitive package, including a €3,000 Welcome Bonus.

You will handle inquiries in German via phone, email, and chat, provide accurate information, document interactions, and collaborate with internal teams to resolve cases while embracing a clear

Qualifications

• Native or C2-level German required.
• English (B2+) required.

Responsibilities

• Handle inbound customer inquiries in German via phone, email, and chat.
• Provide accurate information and effective solutions while ensuring high customer satisfaction.
• Resolve issues professionally, following defined procedures and quality standards.
• Document customer interactions clearly and accurately in internal systems.
• Work closely with internal teams to ensure timely resolution of customer cases.

Skills

German (C2/Native)

English (B2+)

Customer service experience

Communication skills

CRM systems

Rotational shifts

Tools

CRM systems

Job description

Nomadify is hiring a German-speaking Customer Service Specialist to join our Lisbon-based team on-site. This full-time role supports German-speaking customers across multiple channels, with rotational shifts in a lively international environment and a competitive package, including a €3,000 Welcome Bonus.

You will handle inquiries in German via phone, email, and chat, provide accurate information, document interactions, and collaborate with internal teams to resolve cases while embracing a clear