German-Speaking Customer Experience Pro

Nomadify; Porto; Vor Ort; EUR 15.000 - 26.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Onboarding and training

International environment

Career development

Relocation support

Zusammenfassung

Nomadify in Porto, Portugal is seeking a German-speaking customer service professional to provide phone, email, and chat support. You will work in a structured, KPI-driven environment and collaborate with internal teams to resolve inquiries promptly.

The role offers relocation support and an onboarding program within an international, multicultural setting. This position provides career development opportunities, a stable long-term role, and competitive compensation in a growth-oriented

Qualifikationen

• Native or near-native fluency in German (spoken and written).
• Good command of English for internal communication.
• Previous experience in customer service, contact center, or client-facing roles is preferred.
• Strong problem-solving and communication skills.
• Ability to work in a structured, KPI-driven environment.
• Open to relocation and on-site work.

Aufgaben

• Serve as the primary point of contact for German-speaking customers via phone, email, and chat.
• Provide timely, accurate, and professional support in line with defined service level agreements (SLAs).
• Resolve customer inquiries, complaints, and service issues efficiently while maintaining high satisfaction scores.
• Document customer interactions clearly and accurately within CRM systems.
• Escalate complex cases to relevant internal stakeholders when required.
• Follow internal policies, quality standards, and compliance requirements.
• Actively contribute to process optimization and customer experience improvement initiatives.

Kenntnisse

German fluency

English proficiency

Customer service experience

Problem solving

Communication skills

KPI driven

Professionalism

Willing to relocate

Jobbeschreibung

Nomadify in Porto, Portugal is seeking a German-speaking customer service professional to provide phone, email, and chat support. You will work in a structured, KPI-driven environment and collaborate with internal teams to resolve inquiries promptly.

The role offers relocation support and an onboarding program within an international, multicultural setting. This position provides career development opportunities, a stable long-term role, and competitive compensation in a growth-oriented