German-Speaking Customer Service Specialist (Entry-Level)

Nomadify; Lisboa; On-site; EUR 21,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Job summary

Nomadify in Lisbon is seeking an entry-level Customer Service Specialist (German-speaking) to join our growing team and support customers across multiple channels on-site. This is a structured development role offering onboarding, training, and a clear career path within an international environment.

You will work closely with internal teams to ensure high-quality support, achieve KPIs, and contribute to a multicultural, collaborative workplace. Relocation support is available where applicable.

Qualifications

• Fluency in German is required for communicating with customers.
• Eligibility to work in the EU or possession of a valid work permit.
• Entry-level opportunity with structured development and onboarding.
• Willingness to relocate if needed to join on-site operations.

Responsibilities

• Serve as the primary contact for German-speaking customers (phone, email, chat).
• Handle inquiries, complaints, and service requests with a customer-first mindset.
• Meet and exceed KPIs, SLAs, and satisfaction targets.
• Accurately document interactions in CRM systems.
• Escalate complex issues and collaborate with internal teams.

Skills

German language

Customer service

Communication skills

Tools

CRM software

Job description

Nomadify in Lisbon is seeking an entry-level Customer Service Specialist (German-speaking) to join our growing team and support customers across multiple channels on-site. This is a structured development role offering onboarding, training, and a clear career path within an international environment.

You will work closely with internal teams to ensure high-quality support, achieve KPIs, and contribute to a multicultural, collaborative workplace. Relocation support is available where applicable.