German-Speaking Customer Service Representative – Bucharest

Cross Border Talents; Lisboa; Hybrid; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Meal vouchers

Paid training

Bonuses for performance

Hybrid work model

Two remote days per week

Job summary

Cross Border Talents in Bucharest seeks a German and English-speaking Customer Service Representative to join an international team. You will assist customers across multiple channels, resolve enquiries, and contribute to an excellent customer experience in a professional and collaborative environment.

This full-time role offers a hybrid model (3 days on-site, 2 remote) with paid initial training, meal vouchers, performance-based bonuses, and opportunities to cross-sell and upsell.

Qualifications

• Advanced German proficiency (C1-C2).
• English proficiency at B2 level or above.
• Strong communication and active listening skills.
• Good computer literacy including MS Office.
• Customer-oriented, patient and solution-focused.

Responsibilities

• Support customers via phone, email, and live chat.
• Respond to enquiries and provide effective solutions.
• Document customer interactions accurately using CRM systems.
• Collaborate with internal teams and resolve complex issues.
• Identify opportunities for cross-selling and upselling.
• Maintain high customer satisfaction and service quality standards.

Skills

German language (C1-C2)

English language (B2+)

Communication skills

Active listening

Customer orientation

CRM usage

MS Office

Tools

CRM systems

MS Office

Job description

Location: Bucharest, Romania
Work Model: Hybrid (3 days on-site, 2 days remote)
Schedule: Monday to Friday, 09:00-18:00

About the Role

We are looking for a German and English-speaking Customer Service Representative to join an international team in Bucharest. In this role, you will assist customers across multiple communication channels, resolve enquiries, and contribute to an excellent customer experience in a professional and collaborative environment.

Key Responsibilities

• Support customers via phone, email, and live chat
• Respond to enquiries and provide effective solutions
• Document customer interactions accurately using CRM systems
• Collaborate with internal teams and escape complex issues when necessary
• Identify opportunities for cross-selling and upselling
• Maintain high customer satisfaction and service quality standards

Requirements

• Advanced German proficiency (C1-C2), both written and spoken
• English proficiency at B2 level or above
• Strong communication and active-listening skills
• Good computer literacy and knowledge of MS Office
• Customer-oriented, patient, empathetic, and solution-focused attitude
• Ability to manage customer interactions and maintain accurate records
• Previous customer service experience is an advantage
• Availability to work full-time and commute to the office three days per week

What We Offer

• Full-time, permanent employment contract
• Hybrid working model with two remote days per week
• Paid initial training
• Meal vouchers for each working day
• Performance-based bonuses linked to customer satisfaction and service quality
• Additional earning opportunities through cross-selling and upselling
• Weekends and overtime rarely required, with a premium for eligible hours
• Multiple start dates available