German-Speaking Customer Care Specialist – Bucharest, Romania

Cross Border Talents; Lisboa; Hybrid; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Meal vouchers

Hybrid schedule

Paid onboarding and initial training

Performance incentives

Job summary

Cross Border Talents in Bucharest is seeking a customer-focused professional to join our international team. The role requires fluent German and good English, with a hybrid work arrangement (3 days in the office, 2 days remote) and full-time hours.

You will handle inquiries via phone, email, and live chat, document interactions in the CRM, and collaborate with other departments to resolve complex requests while identifying cross-sell opportunities.

Qualifications

• Proficient in German at C1–C2 level with strong speaking and writing skills.
• English at least B2 for internal communication.
• Excellent interpersonal skills and active listening.
• Good knowledge of computer applications and MS Office.
• Patient, proactive and customer-oriented approach.
• Ability to document interactions accurately and handle sensitive enquiries professionally.

Responsibilities

• Communicate with customers through phone, email, and live chat.
• Understand customer concerns and provide relevant solutions.
• Keep customer records and case updates organized in the CRM system.
• Work closely with other departments to resolve more complex requests.
• Recognize opportunities to recommend additional products or services.
• Contribute to customer satisfaction and overall service quality.

Skills

German (C1–C2)

English (B2)

Interpersonal skills

Active listening

CRM usage

MS Office

Tools

CRM system

MS Office

Job description

Location: Bucharest, Romania
Work Arrangement: Hybrid (3 days in the office, 2 days working remotely)
Working Hours: Monday–Friday, 09:00–18:00

About the Opportunity

Are you fluent in German and English and enjoy helping people find solutions? We are looking for a customer-focused professional to join an international team in Bucharest.

This role is ideal for someone who enjoys communication, problem-solving, and working in a multicultural environment while delivering a smooth and positive customer experience.

Your Main Tasks

• Communicate with customers through phone, email, and live chat
• Understand customer concerns and provide relevant solutions
• Keep customer records and case updates organized in the CRM system
• Work closely with other departments to resolve more complex requests
• Recognize opportunities to recommend additional products or services
• Contribute to customer satisfaction and overall service quality

What We're Looking For

• C1–C2 level German, with strong speaking and writing skills
• At least B2 level English for internal communication
• Excellent interpersonal skills and active listening
• Good knowledge of computer applications and MS Office
• A patient, proactive, and customer-oriented approach
• Ability to document interactions accurately and handle sensitive enquiries professionally
• Previous experience in customer support or a similar position is an advantage
• Availability for a full-time role and three days per week at the Bucharest office

What's in It for You?

• Permanent, full-time employment
• A hybrid schedule offering flexibility
• Paid onboarding and initial training
• Meal vouchers for each day worked
• Performance incentives linked to customer feedback and service quality
• Opportunities to earn additional bonuses through cross-selling and upselling
• Occasional weekend or overtime work, with a 25% premium for eligible hours
• Flexible recruitment timelines with multiple possible start dates