German-Speaking Customer Service Advisor - Tech

Besthire; Porto; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Besthire in Porto, Portugal is recruiting a Customer Support Specialist for a Tech account, requiring German speakers. You will assist users with account and product support on-site.

Day-to-day duties include handling inbound contacts via phone, chat and email, logging details in the internal system, and escalating complex issues to specialists. English is used daily, training is provided, with coaching and clear growth paths.

Qualificações

• German language ability required.
• English communication ability required for day-to-day work.
• Experience or familiarity with customer service is a plus, training provided.
• Finance/Accounts Receivable background preferred.

Responsabilidades

• Handle inbound customer contacts via phone, chat, and email.
• Log details clearly in the internal system.
• Escalate more complex issues to a specialist when required.
• Participate in onboarding and ongoing coaching to develop skills.

Conhecimentos

German language

English language

Communication skills

Customer service mindset

Formação académica

Finance/Accounts Receivable background

Descrição da oferta de emprego

We're recruiting German speakers for a Customer Support Specialist role on a Tech account based in Porto, Portugal.

You'll help users of a major digital platform with account and product support.

Work model: On-Site.

Start date: 17/Sep/26.

Finance/Accounts Receivable background preferred.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.