Customer Service Representative - German and English

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts and resolve questions with care and accuracy.

Fluency in German and English is essential and used daily in a dynamic environment. The role involves answering questions via phone, email and chat, maintaining accuracy in the knowledge base, and recording interactions in the case management system.

Qualifications

• Fluent level in German and English.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

German fluency

English fluency

Customer service

Communication skills

Teamwork

Job description

Looking for German and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in German and English is essential, and your language skills will be used every day.

Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in German and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Lisbon. Working hours: rotating 24/7 shifts with two rotating days off.