German-Speaking Customer Resolution Specialist

Concentrix; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Full training on company and project

Career development programs

Central location in Lisbon

Bring-a-friend (referral) bonus

Full paid training

Job summary

Concentrix in Lisbon, Portugal, is seeking a German-speaking Customer Resolution Advisor to join our on-site team. You will handle customer claims and ensure compliance with transport rights, delivering professional service and accurate case handling.

We provide full training, cutting-edge tools, and clear career growth opportunities. You’ll work with a dynamic team in a central Lisbon location, with a focus on quality, efficiency, and customer journey improvements.

Qualifications

• Proficient in German (C1) and English (B2).
• Excellent communication skills.
• Experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Verify if transport operators are treating all passengers by their rights.
• Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer’s claiming foundations.

Skills

German (C1)

English (B2)

Communication skills

Team player

Customer Service experience

Job description

Concentrix in Lisbon, Portugal, is seeking a German-speaking Customer Resolution Advisor to join our on-site team. You will handle customer claims and ensure compliance with transport rights, delivering professional service and accurate case handling.

We provide full training, cutting-edge tools, and clear career growth opportunities. You’ll work with a dynamic team in a central Lisbon location, with a focus on quality, efficiency, and customer journey improvements.