German Speaking Technical Support Customer Experts - Work In Athens, Greece

Mercier Consultancy Group; Lisboa; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Monthly salary plus 2 extra salaries (

Monthly performance bonus

Fully paid relocation package

Professional training on social media

Job summary

Mercier Consultancy Group seeks a German-speaking Technical Support Customer Expert to join our team in Greece. You will assist users of a leading social media platform via email, chat, and phone, diagnosing issues from account access to security settings, and delivering empathetic, precise solutions.

Ideal candidates are native or fluent in German, proficient in English, and possess strong technical aptitude.

Qualifications

• Native or fluent German (spoken and written) mandatory.
• Proficiency in English for collaboration with an international team.
• Valid EU passport or work permit for Greece.
• Strong technical aptitude for social media systems.
• Excellent communication skills and customer-centric mindset.

Responsibilities

• Provide expert technical assistance to users of a social media platform via email, chat, and phone.
• Troubleshoot account access, security settings, and interface issues.
• Maintain high satisfaction by delivering accurate and empathetic solutions.
• Stay updated on new social media features and guide users accordingly.
• Collaborate with internal teams to flag bugs and drive improvements.

Skills

German language

English language

Technical aptitude

Customer-focused

Strong communication

Job description

German Speaking Technical Support Customer Experts About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-leading organizations. We pride ourselves on facilitating career-defining opportunities through our extensive network of German-speaking jobs and high-impact corporate partnerships.

Job Overview

We are currently seeking ambitious professionals for the German Speaking Technical Support Customer Experts position in Greece within the dynamic social media industry. This is a unique opportunity to join a global powerhouse in the digital space while enjoying the vibrant lifestyle that comes with premier jobs in Greece.

Key Responsibilities

• Provide expert technical assistance to users of a leading social media platform to ensure a seamless digital experience.
• Troubleshoot account access, security settings, and interface-related technical issues via email, chat, and phone.
• Maintain high satisfaction ratings by delivering accurate and empathetic solutions to complex user inquiries.
• Stay updated on the latest social media feature releases to provide informed guidance to the user community.
• Collaborate with internal teams to flag platform bugs and contribute to continuous improvement cycles.
• Adhere to strictly defined security protocols and privacy standards consistent with global social media industry regulations.
• Represent the brand professionally, ensuring all interactions reflect the company's commitment to community excellence.
• Native or fluent German (spoken and written) skills are mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Proficiency in English to collaborate with an international team.
• Strong technical aptitude and a passion for the social media industry.
• Ability to adapt to changing platform tools and software environments.
• Excellent communication skills with a customer-centric mindset.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Relocation Package (flight, transfer, and hotel stay upon arrival)
• Fully Paid Professional Training on social media systems
• Career development paths in an international environment
• And Much More...

Life in Greece Embracing one of our German-speaking jobs in Greece means more than just a career move; it is an invitation to experience the Mediterranean lifestyle. Greece offers an unparalleled quality of life, where ancient history meets modern coastal living, providing residents with incredible weather and endless weekend exploration opportunities.

As part of our commitment to your success, the fully paid relocation package ensures your transition to Greece is smooth and stress-free. From the world-renowned cuisine to the welcoming local culture, you will find that living in Greece is a life-changing experience that perfectly balances a high-performance professional life with absolute relaxation.

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