German-Speaking Client Support Agent

WW Talents; Braga; On-site; EUR 18,000 - 20,000; Full time

Benefits offered by this job

Relocation package

14-month pay

Job summary

WW Talents is seeking a German-speaking Customer Service Representative in Athens to deliver professional support across multiple channels. You will help customers with inquiries, resolve issues, and document interactions in CRM systems, ensuring a positive experience.

The role requires German fluency (C1/C2) and strong English communication. It offers an on-site workplace with occasional weekend shifts and a relocation package to assist new joiners.

Qualifications

• Fluency in German at level C1/C2.
• English proficiency at B2-C1 for training and collaboration.
• Experience in customer service or related fields preferred but not required.

Responsibilities

• Provide high-quality German-language customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and account-related requests.
• Handle complaints professionally and deliver timely solutions.
• Document interactions accurately using CRM systems.
• Maintain positive customer experience throughout the journey.
• Coordinate with internal teams to resolve issues efficiently.
• Adhere to service standards and quality guidelines.
• Contribute to customer satisfaction metrics.

Skills

German language (C1/C2)

English (B2-C1)

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment