Portuguese Speaking Customer Service Subscription Services - Work In Greece

Mercier Consultancy MD; Lisboa; Remote; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Job summary

A customer service consultancy is looking for Portuguese-speaking individuals for customer service positions based in Greece. You will provide support for subscription services via phone, email, and chat, ensuring customer satisfaction. The role requires fluency in Portuguese, strong communication skills, and a proactive attitude. Benefits include competitive salary, paid training, and relocation assistance. Work hours may vary, including evenings and weekends.

Qualifications

• Fluency in Portuguese is essential; knowledge of additional languages is an advantage.
• Previous experience in customer service, preferably in subscription-based services.
• Proficient in using computer systems and CRM applications.
• Excellent communication and customer-focused approach.
• Proficient with computer systems and CRM applications.
• Willingness to work in Greece and adaptability to varied hours.
• Positive attitude and proactive problem-solving.

Responsibilities

• Deliver outstanding support to Portuguese-speaking customers via phone, email, and chat.
• Assist customers in understanding their subscriptions and resolve inquiries.
• Maintain accurate records of customer interactions and follow up on issues.
• Maintain accurate records of interactions and follow up on issues.
• Collaborate with colleagues and other departments to improve service quality.
• Stay informed about subscription services and industry trends.

Skills

Fluency in Portuguese (written and spoken)

Strong communication skills

Problem-solving abilities

Strong communication

Problem-solving

Tools

CRM applications

Job description

Mercier Consultancy MD is pleased to announce exciting opportunities for Portuguese Speaking Customer Service positions in Greece, specializing in subscription services! This role offers a unique chance to combine your language skills with a passion for customer service while enjoying the benefits of working in a beautiful Mediterranean country.

Why Work With Us?

At Mercier Consultancy MD, we believe in fostering a collaborative and engaging work environment. Join our team and contribute to providing exceptional customer support while experiencing the rich culture and stunning scenery of Greece.

Key Responsibilities

• Deliver outstanding support to Portuguese-speaking customers via phone, email, and chat regarding subscription services, ensuring a professional and friendly approach
• Assist customers in understanding their subscriptions, resolving any inquiries or issues they may encounter
• Address customer complaints quickly and effectively, aiming to enhance overall satisfaction
• Maintain accurate records of customer interactions, ensuring thorough follow-up on any outstanding issues
• Collaborate with colleagues and other departments to improve service quality and customer experience
• Stay informed about subscription services and industry trends to offer knowledgeable support

Requirements

• Fluency in Portuguese (both written and spoken) is essential; knowledge of additional languages is an advantage
• Previous experience in customer service, preferably within subscription-based services, is highly desirable
• Strong communication skills with a focus on delivering excellent customer experiences
• Effective problem-solving abilities and a proactive customer-focused approach
• Proficient in using computer systems and CRM applications
• A positive attitude, willingness to embrace new experiences, and readiness to work in Greece
• Flexibility to work varied hours, including evenings and weekends as required

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..