Portuguese Speaking Customer Care Experts - Work Remote In Greece

Mercier Consultancy MD; Portugal; A distancia; EUR 21.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th & 14th salaries

Monthly performance bonus

Health insurance

Relocation package

Training program

Descripción de la vacante

Mercier Consultancy Group is hiring Portuguese Speaking Customer Care Experts to join our international client services team in Greece. This role focuses on delivering high-quality support via phone, email, and live chat, while building lasting relationships with clients across regions.

You will work remotely with a global team, receive extensive training, a relocation package, and competitive compensation including the 13th and 14th salaries plus a monthly performance bonus.

Formación

• Native or fluent Portuguese (spoken and written) is required.
• Excellent English language skills for international communication.
• Ability to thrive in a remote work environment and stay engaged with the team.

Responsabilidades

• Deliver exceptional support to clients via phone, email, and live chat.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently.
• Represent international brands while upholding service excellence.
• Document interactions accurately in the internal database.
• Collaborate with cross-functional teams to identify service improvements.
• Participate in ongoing training to stay updated on products and best practices.
• Provide personalized assistance to ensure long-term customer loyalty.

Conocimientos

Portuguese fluency

Customer service

Remote work

Descripción del empleo

Portuguese Speaking Customer Care Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.

Job Overview

We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.

Key Responsibilities

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally
• Represent prestigious international brands while upholding the highest standards of service excellence
• Document all interactions accurately within the internal database system
• Collaborate with cross-functional teams to identify service improvements and process efficiencies
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception

Requirements

• Native or fluent Portuguese (spoken and written) is required for this role
• Excellent command of the English language to facilitate international communication
• Valid EU passport (mandatory)
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry
• Ability to thrive in a remote work environment while remaining fully engaged with the team
• Previous experience in customer-facing roles is considered an advantage

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Monthly Performance Bonus linked to service quality
• Fully Paid Training programs to ensure your success
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• A fantastic opportunity to secure one of the most sought-after jobs in Greece
• And Much More..

Life in Greece

Embrace the Mediterranean lifestyle when you relocate to pursue these exciting Portuguese-speaking jobs. Greece offers a unique blend of ancient history, world-class nightlife, and breathtaking beaches, ensuring that your time outside of work is just as enriching as your career in Greece.

Choosing to accept a Portuguese Speaking Customer Care Experts position in Greece means more than just a job; it is a chance to enjoy a superior quality of life. From world-renowned cuisine to a welcoming culture, moving to Greece provides an unforgettable international experience supported by our extensive relocation package.