German-Speaking Claims Analyst (O2C) – Hybrid Lisbon/Braga

Nestlé S.A.; Linda-a-Velha; Híbrido; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance Card

Flex Benefits

Free coffee

Medical Support

Descripción de la vacante

Nestlé Business Solutions (NBS) in Lisbon is seeking a Claims Management Specialist who speaks German to join our Order to Cash (O2C) team. You will analyze and resolve claims and deductions raised by customers and internal stakeholders, reporting to the Claims Management Lead Specialist.

This hybrid role requires fluent German, advanced English, strong Excel skills, and a proactive, team-oriented mindset. You will contribute to process improvements and KPI tracking while enjoying a supportive,

Formación

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Knowledge of basic Finance Terminology and notions (Debit and credit Accounting rules).
• Fluent in German.
• Advanced English level.
• Strong Excel knowledge is mandatory (MS Office).
• Good problem solving and analytical skills.
• Positive Thinking, willingness to learn and Team Player attitude required.
• Good Organization and Prioritization skills to be able to cope with a fast pace environment.
• Strong work ethic and Respectfulness required.

Responsabilidades

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally.
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's).
• Participate in KPI trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Conocimientos

German language (fluent)

Advanced English

Excel proficiency

Finance terminology

Analytical skills

Team player

Organization skills

Willingness to learn

Educación

Degree in Business, Finance, Economics or similar

Herramientas

Microsoft Excel

MS Office

Descripción del empleo

Nestlé Business Solutions (NBS) in Lisbon is seeking a Claims Management Specialist who speaks German to join our Order to Cash (O2C) team. You will analyze and resolve claims and deductions raised by customers and internal stakeholders, reporting to the Claims Management Lead Specialist.

This hybrid role requires fluent German, advanced English, strong Excel skills, and a proactive, team-oriented mindset. You will contribute to process improvements and KPI tracking while enjoying a supportive,