Dutch-Speaking Cash Collections Specialist (Hybrid | Lisbon/Braga)

Nestle; Braga; Hybrid; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Meal Allowance Card

Flex Benefits

Nestlé Club discounts

Free coffee at the office

Company equipment as needed

Medical support at the Lisbon office

E-learning courses and training

Job summary

Nestlé Business Solutions (NBS) in Lisbon/Braga, Portugal, is seeking a Dutch-speaking Cash Collection Specialist to manage customer balances and maximize on-time payments within our O2C team.

The role requires Dutch and English proficiency, strong MS Office skills, and a customer-centric, analytical mindset. The position is full-time with a hybrid work arrangement (2 days in the office) and offers competitive compensation plus benefits.

Qualifications

• Degree in Business, Finance, Economics or similar.
• Proficiency in English and Dutch.
• Strong customer service mindset.
• Strong problem solving and analytical skills.

Responsibilities

• Manage customer/account queries to ensure sales ledger balances are clean on customer account.
• Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers.
• Notify markets of uncollectable debt risks & mitigate where possible.
• Collection activities based on Market Collection Strategy.
• Respond to incoming collection concerns from the customer and internal stakeholders.
• Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s).
• Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.
• Execute identified business and internal controls of Collections processes.
• Review and propose updates, through company, to the Standard Routines due to legal or process changes.

Skills

Dutch language

English language

Customer service mindset

Problem solving

Education

Bachelor's degree in Business, Finance, Economics or similar

Tools

MS Office

Job description

Nestlé Business Solutions (NBS) in Lisbon/Braga, Portugal, is seeking a Dutch-speaking Cash Collection Specialist to manage customer balances and maximize on-time payments within our O2C team.

The role requires Dutch and English proficiency, strong MS Office skills, and a customer-centric, analytical mindset. The position is full-time with a hybrid work arrangement (2 days in the office) and offers competitive compensation plus benefits.