Hybrid Claims & Deductions Analyst (O2C)

Nestlé S.A.; Linda-a-Velha; Híbrido; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Local and International Exposure

Annual performance bonus

E-learning courses and training

Career progression and internationalop

Descripción de la vacante

Nestlé S.A. in Portugal is seeking a Corrections/Claims Management Specialist to join the O2C team.

You will analyze and resolve customer claims and deductions, reporting to the Claims Management Lead Specialist to ensure accurate and timely resolution. The role offers a full-time hybrid schedule (2 days in-office per week) aligned with policy, with opportunities to contribute to continuous improvement, monitor KPIs, and collaborate with international teams.

Formación

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Good knowledge of basic Finance Terminology and notions (Debit and credit accounting rules).
• Strong Excel knowledge is mandatory.
• Good problem solving and analytical skills.
• Positive Thinking and Team Player attitude required.
• Good Organization and Prioritization skills to cope with a fast pace environment.

Responsabilidades

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/internal stakeholders.
• Contribute to Continuous Improvement programs and standardization of processes across markets in scope.
• Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).
• Participate in KPI trends (SLAs), root cause analysis of mistakes/errors and problem solving.

Conocimientos

Excel

Analytical skills

Problem solving

Team player

Organizational skills

Positive attitude

Educación

Business/Finance/Economics degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Nestlé S.A. in Portugal is seeking a Corrections/Claims Management Specialist to join the O2C team.

You will analyze and resolve customer claims and deductions, reporting to the Claims Management Lead Specialist to ensure accurate and timely resolution. The role offers a full-time hybrid schedule (2 days in-office per week) aligned with policy, with opportunities to contribute to continuous improvement, monitor KPIs, and collaborate with international teams.