Claims Management Specialist

Nestlé S.A.; Linda-a-Velha; Sur place; EUR 24 000 - 36 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Annual bonus

Local and international exposure

Career progression

Nestlé Club discounts

Free coffee at the office

E-learning programs

Résumé du poste

Nestlé S.A. in Lisbon is seeking a Claims Management Specialist for our O2C team. You will analyze and resolve claims and deductions raised by customers and internal stakeholders.

The role supports continuous improvement across markets, with a hybrid work setup (2 days in office per week) and emphasis on Excel, analytics, and business terminology knowledge. We offer development opportunities, a competitive salary, annual bonus, and a diverse, international environment within Nestlé Business

Qualifications

• Degree in Business, Finance, Economics or similar preferred but not essential.
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules).
• Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory.
• Good problem solving and analytical skills.
• Positive Thinking, willingness to learn and Team Player attitude required.
• Good Organization and Prioritization skills to be able to cope with a fast pace environment.
• Strong work ethic and Respectfulness required.

Responsabilités

• Receive, register, and categorize customer claims and deductions.
• Support continuous improvement and process standardization across markets.
• Analyze KPIs on service quality and present at Daily Operations Reviews.
• Track SLA trends and perform root-cause analysis to resolve issues.

Connaissances

Excel

Analytical thinking

Problem solving

Team player

Organizational skills

MS Office

Formation

Degree in Business/Finance

Outils

MS Office

Description du poste

Full-time/Hybrid Work – 2 days per week at the office (aligned with our current Policy)

About us

Nestlé Business Services (NBS)is at the heart of theNestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Claims Management Specialist. Reporting to Claims Management Lead Specialist, this professional will be responsible for analyzing and solve claims and deductions raised by different stakeholders.

A day in the life of...

• Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
• Contribute to Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible;
• Analyse and check KPls on quality of services provided and present during Daily Operational Reviews (DOR's);
• Participate in KPls trends (SLAs), root cause analysis of mistakes/errors and problem solving.

What will make you successful

• Degree in Business, Finance, Economics or similar preferred but not essential;
• Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules);
• Good computer skills, including Microsoft Office applications - Strong Excel knowledge is mandatory;
• Good problem solving and analytical skills;
• Positive Thinking, willingness to learn and Team Player attitude required;
• Good Organization and Prioritization skills to be able to cope with a fast pace environment;
• Strong work ethic and Respectfulness required.

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.Joining NBS will bring you:

• Development of expertise in Nestlé's Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Company equipment according to professional needs
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career