Multilingual Beauty Advisor (German/English) – Live Support

speakit; Porto; On-site; EUR 12,097 - 16,159; Full time

Benefits offered by this job

Desenvolvimento de carreira e oportunidades de aprendizado

Acomodação fornecida pela empresa

Bilhete de avião para mudança para Portugal

Dois bilhetes anuais para visitar a família

Benefícios de saúde e descontos em produtos

Job summary

Uma empresa líder no setor de beleza está em busca de um Beauty Advisor para atuar na gestão do relacionamento com clientes. O candidato ideal terá habilidades em comunicação em alemão e inglês, com um forte desejo de ajudar os outros, atuando em uma equipe dinâmica e inovadora. Serão oferecidos benefícios competitivos como saúde, descontos e alojamento, além de um salário atrativo que inclui opções de acomodação.

Qualifications

• Fluência em alemão e inglês é essencial.
• Desejo genuíno de ajudar os outros.
• Capacidade de pensar rapidamente e fornecer soluções.

Responsibilities

• Conectar-se com clientes para resolver dúvidas e oferecer aconselhamento.
• Gerenciar reclamações com profissionalismo e empatia.
• Fornecer soluções rápidas e adequadas.

Skills

Comunicação verbal e escrita

Empatia

Soluções eficazes

Espírito colaborativo

Job description

Ready to Shape the Future of Beauty? If you are eager to make an impact and join a world-leading beauty company, apply today and become a part of our international team! Let’s create beauty that moves the world!

We are passionate about beauty in all its forms and have been leading the industry for over 110 years. Our deep understanding of consumers' desires and aspirations worldwide makes us the ultimate Beauty Pure Player. Now, we invite you to be part of our legacy and shape the future of beauty with us.

As a Beauty Advisor, you will be the voice of our brand, delivering outstanding service and beauty advice to our valued customers. You will engage with customers through live chat, phone, email, web forms, and social media, ensuring their experience with our products is nothing short of exceptional.

What You’ll Do:

• Connect with customers via live chat, phone, emails, web forms, and social media for the German market.
• Handle consumer inquiries and complaints with professionalism and empathy.
• Offer precise and timely solutions, ensuring customer satisfaction.
• Provide expert product and beauty advice, tailored to individual needs.
• Address questions related to returns, deliveries, and refunds.
• Offer advice on product usage, alternatives, and specifics.
• Handle GDPR-related queries, newsletter unsubscriptions, and data breach concerns.

Who We’re Looking For:

• Strong verbal and written communication skills in German and English.
• Genuine desire to help others.
• Ability to think on your feet and provide effective solutions.
• Collaborative spirit and a positive attitude.
• Comfortable navigating various digital platforms and databases.

Why Join us?

• Be part of a dynamic and innovative team driving the future of beauty.
• Access to unparalleled career development and learning opportunities.
• Engage with a diverse, global community and make a difference.
• Enjoy competitive benefits, including health insurance, product discounts, and more.
• Flight ticket to move to Portugal + taxi from the airport.
• Accommodation provided by the company in shared apartment with expenses included (water, electricity, Internet and cleaning services)
• Two yearly flight tickets to go home to visit your family / friends
• Salary: 1,084 euros gross per month with accommodation and expenses paid by the company (12 salaries per year) / 1448 euros gross per month without accommodtion and expenses (12 salaries per year)
• Working hours: rotational 8h per day 5 days per week from 8 am to 10 pm.
• Onsite position.