German-English IT Support Specialist (Remote)
Fujitsu
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Benefits offered by this job
Job summary
Fujitsu in Braga is seeking a bilingual German/English 1st line support specialist to handle incidents, requests and basic IT queries across a small product set.
You will work under supervision, escalate when needed, and help maintain SLAs while delivering a first-class service. This role offers remote working options and potential permanent contract, with benefits including health insurance and holidays.
Qualifications
- Proficient in German & English
Responsibilities
- Provide 1st line IT support for incidents and requests.
- Handle routine and non-routine incidents within required timescales.
- Escalate complex issues to resolve within service levels.
- Document actions taken and follow established processes.
Skills
Job description
Fujitsu in Braga is seeking a bilingual German/English 1st line support specialist to handle incidents, requests and basic IT queries across a small product set.
You will work under supervision, escalate when needed, and help maintain SLAs while delivering a first-class service. This role offers remote working options and potential permanent contract, with benefits including health insurance and holidays.
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