German Email & Chat Support Specialist – Porto (€3k Bonus)

Cross Border Talents; Viseu; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Meal allowance

Relocation assistance

Collaborative team

Supportive environment

Job summary

Cross Border Talents in Porto seeks a German Customer Support Specialist to assist users worldwide via email and chat only. You will guide customers, resolve issues, and ensure a positive experience through written communication channels.

The role requires German C2 and English B2, EU citizenship or Portuguese residency, and at least 1 year in customer support, with a collaborative, fast-paced environment and a 3,000 EUR welcome bonus.

Qualifications

• Proficiency in German at a C2 level.
• Proficiency in English at a B2 level.
• EU citizenship or Portuguese residency required.
• At least 1 year of experience in customer support or related role.
• Strong analytical, leadership, and communication abilities.

Responsibilities

• Handle customer inquiries through email and chat only.
• Provide prompt, courteous, and clear responses.
• Follow SOPs to troubleshoot or escalate when needed.
• Meet quality and SLA targets consistently.
• Participate in training and feedback sessions to stay updated.

Skills

German C2

English B2

Analytical

Leadership

Communication

Job description

Cross Border Talents in Porto seeks a German Customer Support Specialist to assist users worldwide via email and chat only. You will guide customers, resolve issues, and ensure a positive experience through written communication channels.

The role requires German C2 and English B2, EU citizenship or Portuguese residency, and at least 1 year in customer support, with a collaborative, fast-paced environment and a 3,000 EUR welcome bonus.