German Customer Specialist — Email & Chat (Porto)

Cross Border Talents; Vila Nova de Gaia; On-site; EUR 19,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Collaborative Team

Relocation Assistance

Job summary

A dynamic customer service company in Porto is seeking a German Customer Specialist to assist clients through email and chat. The ideal candidate will be fluent in German (C2) and English (B2), with at least one year of customer support experience. The position offers a competitive salary, meal allowance, and relocation assistance, all while working in a supportive team environment.

Qualifications

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or a Portuguese residency card.

Responsibilities

• Respond to customer inquiries via email and chat, providing clear support.
• Understand customer needs and deliver effective resolutions.
• Collaborate with internal teams to enhance service delivery.
• Maintain accurate records of customer interactions.
• Build trust through high-quality written communication.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership abilities

Communication abilities

Job description

Job Openings German Customer Specialist in Porto (No Phone Calls) - 3000 Euros Signing Bonus

About the job German Customer Specialist in Porto (No Phone Calls) - 3000 Euros Signing Bonus

Start Your Career as a Customer Specialist – Email & Chat Only!

Join a dynamic and supportive team where collaboration and innovation drive meaningful connections with customers. If you're detail-oriented, proactive, and passionate about delivering great service, this opportunity is for you!

Role Overview:

As a Customer Specialist, you'll be the primary point of contact for clients through email and chat. You’ll provide timely, thoughtful assistance and ensure a smooth, positive experience with every interaction—no phone calls required.

Key Responsibilities:

• Respond to customer inquiries exclusively via email and chat only, providing clear, professional, and friendly support

Understand customer needs and deliver personalized, effective resolutions

Collaborate with internal teams to share insights and enhance service delivery

Maintain accurate, organized records of all customer interactions

Build trust and satisfaction through consistent, high-quality written communication

Requirements:

• Proficiency in German (C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field
• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Daily support during your work hours
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!