German Digital Ads Specialist — Technical Support

Speakitjobs; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central location in Lisbon

Full paid training

Career development programs

Language classes

Health insurance after 6 months

Meal allowance

Relocation package

Accommodation provided by the company

Resumo da oferta

Speakitjobs is seeking a Technical Support Digital Ads specialist in Lisbon, Portugal (On-Site) to support our client’s social media products. You will undergo training and have access to cutting-edge technologies while contributing to service improvements across channels.

You will work with a team to resolve complex product issues, ensuring high customer satisfaction and adherence to SLAs, with opportunities for growth and internal promotions.

Qualificações

• Fluent in German (C1)
• Degree in Marketing or related field
• Experience in Digital Marketing
• Experience with paid campaign management
• Experience in a Contact Centre for Advertising Tech company

Responsabilidades

• Actively seek initiatives to enhance service and improve user experience
• Handle and resolve end-to-end product troubleshooting and customer support for advertising products
• Collaborate with Product Operations & Eng teams to resolve queries
• Ensure customer satisfaction by managing the case journey and updates
• Maintain service levels and drive productivity and issue-resolution times
• Educate advertisers on product features and common issues

Conhecimentos

German (C1) language

Teamwork

Communication skills

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

Speakitjobs is seeking a Technical Support Digital Ads specialist in Lisbon, Portugal (On-Site) to support our client’s social media products. You will undergo training and have access to cutting-edge technologies while contributing to service improvements across channels.

You will work with a team to resolve complex product issues, ensuring high customer satisfaction and adherence to SLAs, with opportunities for growth and internal promotions.