Arabic Digital Ads Tech Specialist — On-Site Lisbon Growth

Speakitjobs; Lisboa; Presencial; EUR 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance after 6 month

Accommodation provided (280 EUR/month)

Resumo da oferta

Speakitjobs is hiring a Technical Support Digital Ads professional for an on-site role in Lisbon, Portugal. You will support our client's social media advertising, ensure guidelines, and contribute to service improvements.

You will receive training and opportunities for growth, with emphasis on end-to-end troubleshooting, cross-team collaboration, and driving customer satisfaction for advertising products.

Qualificações

• Fluent in Arabic (C1) and proficient in English.
• Degree in Marketing or related field.
• Experience in Digital Marketing and paid campaign management is mandatory.
• Experience in a Contact Centre or Advertising Tech service.
• Able to work collaboratively or independently.
• Familiar with social media products and digital advertising basics.

Responsabilidades

• Actively seek initiatives to enhance service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Collaborate with Product Operations & Eng teams to resolve queries.
• Drive Customer Satisfaction with regular updates across touchpoints.
• Ensure adherence to SLAs and drive productivity and impact resolution times.
• Educate advertisers on product features and common issue types with in-house specialists.

Conhecimentos

Arabic (C1)

Digital Marketing

Paid Campaigns

Customer Support

Formação académica

Marketing degree

Descrição da oferta de emprego

Speakitjobs is hiring a Technical Support Digital Ads professional for an on-site role in Lisbon, Portugal. You will support our client's social media advertising, ensure guidelines, and contribute to service improvements.

You will receive training and opportunities for growth, with emphasis on end-to-end troubleshooting, cross-team collaboration, and driving customer satisfaction for advertising products.