German Technical Product Specialist | Digital Ads - Lisbon

Speakitjobs; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Central location in Lisbon

Full paid training

Career development programs

Language classes

Health insurance after 6 months

Meal allowance

Relocation package

Accommodation provided by the company

Resumo da oferta

Speakitjobs is seeking a Technical Support Digital Ads specialist in Lisbon, Portugal (On-Site) to support our client’s social media products. You will undergo training and have access to cutting-edge technologies while contributing to service improvements across channels.

You will work with a team to resolve complex product issues, ensuring high customer satisfaction and adherence to SLAs, with opportunities for growth and internal promotions.

Qualificações

• Fluent in German (C1)
• Degree in Marketing or related field
• Experience in Digital Marketing
• Experience with paid campaign management
• Experience in a Contact Centre for Advertising Tech company

Responsabilidades

• Actively seek initiatives to enhance service and improve user experience
• Handle and resolve end-to-end product troubleshooting and customer support for advertising products
• Collaborate with Product Operations & Eng teams to resolve queries
• Ensure customer satisfaction by managing the case journey and updates
• Maintain service levels and drive productivity and issue-resolution times
• Educate advertisers on product features and common issues

Conhecimentos

German (C1) language

Teamwork

Communication skills

Formação académica

Degree in Marketing or related field

Descrição da oferta de emprego

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

As a Technical Support Digital Ads, you will:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Requirements

• Are fluent, verbal and written in German (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

Benefits

On offer:

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Relocation package: Refund of the initial flight ticket / transport to Lisbon.
• Accommodation provided by the company.