German Technical Product Specialist | Digital Ads - Lisbon

speakit; Lisboa; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary (base and bonuses)

Full paid training

Career development programs

Free private health insurance

Meal allowance

Relocation package

Accommodation with bills included

Relocation package

Accommodation provided (280 €/mo)

Job summary

A leading digital advertising firm in Lisbon is seeking a Technical Support Digital Ads professional. This role involves supporting advertising products and addressing user issues while ensuring customer satisfaction. The ideal candidate will be fluent in German, have a relevant degree, and experience in digital marketing and campaign management. Benefits include competitive salary, comprehensive training, career development opportunities, and health insurance.

Qualifications

• Fluent in German (C1) for verbal and written communication.
• Experience in Digital Marketing with a focus on paid campaigns.
• Ability to work well independently and as part of a team.
• Experience in paid campaign management (mandatory)
• Experience in a Contact Centre or service program for Advertising Tech
• Ability to work both in a team and independently
• Familiarity with social media products and basic digital advertising concepts

Responsibilities

• Enhance service and improve overall user experience.
• Handle and resolve product troubleshooting for advertising products.
• Drive Customer Satisfaction metrics through quality service.
• Drive customer satisfaction metrics and provide updates across touchpoints
• Ensure adherence to service levels and productivity benchmarks
• Educate advertisers on product features and common issue types with in-house technical specialists

Skills

Fluent in German (C1)

Experience in Digital Marketing

Experience in paid campaign management

Team player

Social media usage

Education

Degree in Marketing or related field

Job description

If you’re looking to grow and be inspired, as a Technical Support Digital Ads in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

You will receive all the training needed, cutting-edge technologies, and the continuing support you’ll need to succeed. About 80% of the managers and leaders have been promoted from within! That’s why our client offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

• From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
• Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
• Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
• Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
• Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
• Partner with inhouse technical specialists to educate advertisers on product features and common issue types

Qualifications:

• Are fluent, verbal and written in German (C1)
• Have a degree in Marketing or related field
• Have experience in Digital Marketing
• Have experience on paid campaign management (mandatory)
• Have experience in a Contact Centre, Service program for any Advertising Tech company
• Have the ability to work as a team member, as well as independently
• Are fluent with any social media products usage and basic understanding of digital advertising

On offer:

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary (base and additional bonuses)
• Central location in Lisbon, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes
• Free private health insurance after 6 months.
• Meal allowance
• Relocation package: Refund of the initial flight ticket / transport to Lisbon.
• Accommodation provided by the company with bills included paying 280 euros per month.