German Customer Support Specialist - MedTech, Porto

Besthire; Porto; Presencial; EUR 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site work

Structured onboarding

Coaching and career development

Multicultural team

Resumo da oferta

Besthire in Porto, Portugal is seeking a German-speaking Customer Support Specialist to join a MedTech account on-site. You will handle product and account queries, respond to inquiries across multiple channels, and document each case accurately.

Fluency in German and comfort with English day-to-day are required, with full training provided. This multicultural, supportive team offers onboarding, coaching, and clear growth paths within the customer experience function.

Qualificações

• German language skills required.
• Good English communication for daily work.
• Prior customer service experience is a plus but not essential.

Responsabilidades

• Respond to customer enquiries across multiple channels.
• Document each case accurately in the system.
• Flag unusual issues to a supervisor for escalation.

Conhecimentos

German language

Customer service

English proficiency

Descrição da oferta de emprego

Join a MedTech account in Porto, Portugal as a German-speaking Customer Support Specialist.

You'll support customers of a healthcare technology brand with product and account queries.

Work model: On-Site.

Start date: 20/Aug/26.

24/7 rotation, healthcare/medical device background a plus.

Your daily tasks will include responding to customer enquiries across multiple channels, documenting each case accurately, and flagging anything unusual to a supervisor.

We're looking for candidates who communicate confidently in German and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You'll receive structured onboarding, ongoing coaching, and clear opportunities to grow within a supportive, multicultural team.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.