French Customer Support Specialist - MedTech, Porto

Besthire; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding programme

Regular coaching sessions

Career development

Resumo da oferta

Besthire is hiring a French-speaking Customer Support Specialist in Porto, Portugal. You will address inquiries via phone, chat, and email, ensuring accurate logging of all details in our internal system and escalating complex issues to specialists when needed.

We offer a comprehensive onboarding programme, regular coaching sessions, and clear paths for career development within a supportive, multilingual team.

Qualificações

• Fluent in French with clear communication.
• Willingness to learn and adapt in a healthcare tech environment.
• Customer-centric mindset with good listening skills.

Responsabilidades

• Handle inbound inquiries across phone, chat, and email.
• Log all interactions accurately in the internal system.
• Pass complex issues to a specialist when required.
• Participate in onboarding and ongoing coaching.
• Collaborate with a multilingual team to improve customer experience.

Conhecimentos

French language

Customer service

English communication

Descrição da oferta de emprego

Join a MedTech account in Porto, Portugal as a French-speaking Customer Support Specialist.

You'll support customers of a healthcare technology brand with product and account queries.

Work model: On-Site.

Start date: 20/Aug/26.

24/7 rotation, healthcare/medical device background a plus.

Day to day, you'll handle inbound customer contacts across phone, chat, and email, log details clearly in the internal system, and pass on trickier issues to a specialist when required.

We're looking for candidates who communicate confidently in French and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

The role comes with a proper onboarding programme, regular coaching sessions, and genuine room to develop your career within the company.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.