Dutch-Speaking Customer Service Advisor - MedTech

Besthire; Porto; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Besthire is assisting a MedTech client in Porto, Portugal, in hiring a Dutch-speaking Customer Service Advisor to join a growing multilingual team.

You will support customers of a healthcare technology brand with product and account queries by phone, email, and chat, keeping records and escalating more complex issues as needed. Full training is provided, with clear pathways for career progression.

Qualificações

• Fluent Dutch communication skills.
• Willingness to work in English daily.
• Prior customer service experience is a plus but not required.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of interactions in the system.
• Escalate complex cases to the appropriate team.

Conhecimentos

Dutch language

English language

Customer service

Descrição da oferta de emprego

A MedTech client in Porto, Portugal is looking for a Dutch-speaking Customer Service Advisor to join their growing team.

You\'ll support customers of a healthcare technology brand with product and account queries.

Work model: On-Site.

Start date: 20/Aug/26.

24/7 rotation, healthcare/medical device background a plus.

In this role, you\'ll answer customer questions by phone, email, and chat, keep accurate records of each interaction, and escape more complex cases to the right team when needed.

We\'re looking for candidates who communicate confidently in Dutch and are comfortable working in English day to day.

Prior customer service experience is a plus but not essential, as full training is provided.

You can expect thorough initial training, continuous coaching from your team lead, and a clear path for career progression over time.

If this sounds like a good fit, we\'d love to hear from you.

Full training and career development support provided.

This is a great opportunity to build a career in customer experience with a supportive, multilingual team and clear paths for growth.