German Customer Care Specialist

KultureTalent - Global Talent; Porto; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Relocation package

Job summary

KultureTalent - Global Talent in Porto is seeking a German Customer Care Agent to support customers across phone, email and chat, ensuring a seamless, satisfying experience.

Key responsibilities include handling inquiries, resolving issues, managing high volumes of calls, maintaining records, providing product information, and escalating as needed. Relocation package is offered for international applicants.

Qualifications

• Native or near native level of German
• Fluent in English (C1 level; oral validation)
• Excellent communication and argumentation skills

Responsibilities

• Respond promptly to customer inquiries via phone, email or chat
• Resolve customer issues effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Escalate issues to the appropriate department or manager
• Collaborate with other departments to resolve customer issues
• Maintain a positive and professional attitude at all times
• Continuously improve knowledge of products and services
• Meet or exceed performance targets for call volume and resolution time
• Contribute to team goals and initiatives to improve customer satisfaction
• Provide feedback to management on customer issues and trends
• Relocate if coming from abroad

Skills

German language proficiency

English fluency

Communication skills

Job description

KultureTalent - Global Talent in Porto is seeking a German Customer Care Agent to support customers across phone, email and chat, ensuring a seamless, satisfying experience.

Key responsibilities include handling inquiries, resolving issues, managing high volumes of calls, maintaining records, providing product information, and escalating as needed. Relocation package is offered for international applicants.