German Help Desk Pro - Remote Customer Specialist

KultureTalent - Global Talent; Braga; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Healthcare coverage

Transportation bonus

Fully remote

Job summary

KultureTalent - Global Talent in Portugal is seeking a German Help Desk Agent to join our remote team based in Braga. You will assist customers in German, handle inquiries, and provide timely, accurate information from home.

Join a dynamic support group and benefit from comprehensive training, competitive pay with bonuses, meal allowances, healthcare, and transportation support. Candidates located in Braga or surrounding areas are welcome to apply from home.

Qualifications

• Fluency in German at C1 or above, with advanced English proficiency.
• Excellent communication and interpersonal skills.
• Previous customer support experience is a plus but not mandatory.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Troubleshoot and resolve customer issues in German using CRM system.
• Maintain clear and accurate documentation of interactions, resolutions, and follow-ups.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on client offers, policies, and services to provide accurate information.
• Exhibit warmth and enthusiasm in every customer interaction.

Skills

German (C1+)

English (Advanced)

Customer Service

Communication

Job description

KultureTalent - Global Talent in Portugal is seeking a German Help Desk Agent to join our remote team based in Braga. You will assist customers in German, handle inquiries, and provide timely, accurate information from home.

Join a dynamic support group and benefit from comprehensive training, competitive pay with bonuses, meal allowances, healthcare, and transportation support. Candidates located in Braga or surrounding areas are welcome to apply from home.