German Customer Advisor - Lisbon

speakit; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance (after 6m)

Meal Allowance

14 Payments per year

Paid Training

Career Progression

Multicultural Team

Job summary

Speakit in Lisbon, Portugal, is seeking a German-speaking customer support specialist who thrives in an international team. You will assist customers with orders, payments, deliveries, and returns, resolving inquiries quickly and professionally.

Requirements include fluent German, advanced English, excellent communication, problem-solving, and the ability to work under pressure. The role offers paid training, 14 payments per year, and a multicultural team environment.

Qualifications

• Fluent German required.
• Advanced English required.
• Excellent communication skills.
• Strong problem-solving abilities.
• Team-oriented with ability to work independently.

Responsibilities

• Assist customers with online orders, deliveries, payments and returns.
• Handle sensitive information in line with policies.
• Collaborate with internal teams, carriers and financial institutions to resolve issues.
• Proactively identify and escalate complex problems as needed.
• Maintain high customer satisfaction across channels.

Skills

German fluency

Advanced English

Communication

Problem solving

Teamwork

Attention to detail

Job description

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally.

Responsibilities

• Assist customers with their online orders, deliveries, payments, and returns.
• Handle sensitive information in accordance with company policies.
• Work closely with internal teams, carriers, and financial institutions to resolve issues.

Proactively identify and escalate complex problems when necessary.
Contribute to maintaining high customer satisfaction across all channels.

• Fluent in German (mandatory) and advanced English.
• Excellent communication and problem-solving skills.
• Ability to work efficiently under pressure while maintaining accuracy.
• Team-oriented mindset and ability to work independently when needed.
• Interest in professional development and performance metrics.

• Free private health insurance after 6 months.
• Meal allowance
• 14 payments per year.
• Paid training and opportunities for career progression.
• Multicultural team environment.