German Client Executive in Lisbon - 3000 Welcome Bonus

Cross Border Talents; Lisboa; Presencial; EUR 20 088 - 25 668; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Relocation package

Resumo da oferta

Cross Border Talents in Lisbon seeks a German-speaking Client Executive to deliver high-quality service via phone, email, and live chat. You will be the primary contact for customers, resolving inquiries, documenting interactions, and collaborating with internal teams to ensure timely resolutions.

The role requires German at C1/C2 and English at B2, EU citizenship or Portuguese residency, and a proactive, detail-oriented mindset for growth in customer service.

Qualificações

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residency.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, eager to learn and grow in CS.

Responsabilidades

• Deliver friendly and professional assistance across phone, email, and chat channels.
• Handle inquiries including service questions, account support, and basic troubleshooting.
• Communicate solutions clearly, address customer concerns, and ensure they feel understood and valued.
• Accurately document cases and maintain detailed records of all interactions.
• Escalate complex or sensitive matters in line with internal guidelines.
• Collaborate with internal departments to achieve timely and precise resolutions.
• Consistently meet service quality benchmarks and response-time objectives.
• Stay informed about product updates, company policies, and industry best practices to provide exceptional support.

Conhecimentos

Analytical skills

Creative thinking

Communication skills

Descrição da oferta de emprego

German Client Executive in Lisbon - 3000 Welcome Bonus

Job Openings German Client Executive in Lisbon - 3000 Welcome Bonus

About the job German Client Executive in Lisbon - 3000 Welcome Bonus

Become part of a vibrant, customer-focused team where empathy, professionalism, and high-quality service define every interaction. If you are proactive, attentive to detail, and passionate about helping others, this opportunity could be a great fit for you.

Role Overview:

As a Client Executive, you will serve as the primary contact for customers, providing support through phone, email, and live chat. Your objective will be to deliver accurate information, resolve concerns effectively, and ensure a seamless and positive customer experience.

Key Responsibilities:

• Deliver friendly and professional assistance across phone, email, and chat channels

Handle a wide range of inquiries, including service-related questions, account support, and basic troubleshooting

Communicate solutions clearly, address customer concerns, and ensure they feel understood and valued

Accurately document cases and maintain detailed records of all interactions

Escalate complex or sensitive matters in line with internal guidelines

Collaborate with internal departments to achieve timely and precise resolutions

Consistently meet service quality benchmarks and response-time objectives

Stay informed about product updates, company policies, and industry best practices to provide exceptional support

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress‑free

Onsite Work: Engage and grow in a collaborative office environment