German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Cross Border Talents; Aveiro; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Résumé du poste

A leading recruitment agency is looking for a Customer Support Specialist to provide outstanding service to clients in a team-driven environment. The ideal candidate will be fluent in German (C2 level) and possess strong communication skills. Responsibilities include engaging with customers via various channels, resolving issues, and maintaining records. This role offers a competitive salary, performance bonuses, and a meal allowance, with the flexibility to work remotely.

Qualifications

• Fluency in German at C2 level is required.
• 0-1 year of experience in customer support is preferred.
• Possession of EU Citizenship or Portuguese Residency Card.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsabilités

• Engage with customers professionally.
• Handle diverse customer requests effectively.
• Keep accurate records of all customer cases.
• Keep accurate records of all cases and maintain up-to-date documentation.
• Escalate sensitive or complex issues following company procedures.
• Collaborate with internal teams to deliver timely resolutions.
• Meet quality standards and response time targets.
• Stay current on product knowledge and policies.

Connaissances

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Description du poste

German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Job Openings German Customer Support in Portugal - Welcome Bonus is 3000 Euros

About the job German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat

Handle diverse requests, from product or service information to troubleshooting and account support

Provide guidance, address concerns, and ensure clients feel supported throughout their journey

Keep accurate records of all cases and maintain up-to-date documentation

Escalate sensitive or complex issues following company procedures

Collaborate with internal teams to deliver timely and effective resolutions

Consistently meet quality standards and response time targets

Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!