German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A customer support company in Portugal is seeking a Customer Support Specialist fluent in German. This role involves engaging with customers through various communication channels to provide solutions and support. Ideal candidates should have a passion for helping others and possess strong communication and analytical skills. Competitive compensation, performance bonuses, meal allowances, and transportation support are offered, along with the opportunity for remote work.

Qualifications

• Fluent in German (C2 level).
• EU Citizenship or Portuguese Residency Card is required.
• 0-1 year of experience in customer support.
• Strong leadership, analytical, and communication skills
• Eager to learn and grow

Responsibilities

• Engage with customers via phone, email, and chat.
• Handle requests for product information and troubleshooting.
• Keep accurate records of all cases.
• Keep accurate records of all cases and maintain up-to-date documentation
• Escalate sensitive or complex issues per company procedures
• Collaborate with internal teams to deliver timely resolutions
• Meet quality standards and response time targets
• Stay current on product knowledge and policies

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Job description

German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Job Openings German Customer Support in Portugal - Welcome Bonus is 3000 Euros

About the job German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat

Handle diverse requests, from product or service information to troubleshooting and account support

Provide guidance, address concerns, and ensure clients feel supported throughout their journey

Keep accurate records of all cases and maintain up-to-date documentation

Escalate sensitive or complex issues following company procedures

Collaborate with internal teams to deliver timely and effective resolutions

Consistently meet quality standards and response time targets

Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!