German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Cross Border Talents; Faro; Remote; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A customer support organization in Portugal is seeking a German Customer Support Specialist to engage with clients through phone, email, and chat. The ideal candidate will be fluent in German at a C2 level and have 0-1 year of experience in customer support. This role offers a competitive salary, a performance bonus, meal and transportation allowances, and a relocation package. Enjoy the flexibility of remote work while being part of a supportive, team-driven workplace.

Qualifications

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.
• Strong written and spoken communication.

Responsibilities

• Engage with customers professionally via various communication channels.
• Handle diverse requests from clients.
• Maintain accurate records and documentation.
• Escalate complex issues per procedures.
• Collaborate with internal teams for timely resolutions.
• Meet quality standards and response targets.
• Stay updated on product knowledge and policies.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Team collaboration

Job description

German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Job Openings German Customer Support in Portugal - Welcome Bonus is 3000 Euros

About the job German Customer Support in Portugal - Welcome Bonus is 3000 Euros

Launch Your Career in Customer Support!

Step into a supportive, team-driven workplace where professionalism and empathy shape every interaction. If you’re proactive, detail-oriented, and passionate about helping others, this could be the opportunity you’ve been looking for.

Role Overview:

As a Customer Support Specialist, you’ll be the first line of contact for clients, assisting them through phone calls, emails, and live chat. Your role will be to deliver clear solutions, resolve issues promptly, and create a smooth, positive experience for every customer.

Key Responsibilities:

• Engage with customers professionally and warmly via phone, email, and chat

Handle diverse requests, from product or service information to troubleshooting and account support

Provide guidance, address concerns, and ensure clients feel supported throughout their journey

Keep accurate records of all cases and maintain up-to-date documentation

Escalate sensitive or complex issues following company procedures

Collaborate with internal teams to deliver timely and effective resolutions

Consistently meet quality standards and response time targets

Stay current on product knowledge, company policies, and industry best practices

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free

Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!