German Banking Support Specialist – Hybrid Role

BlueView Talent; Porto; Hybrid; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation assistance

Hybrid work

Job summary

BlueView Talent is seeking a Customer Specialist for a Banking Project in Porto. You will assist German and English speakers with a range of banking inquiries across phone, email, chat, and digital channels.

Join an international team focusing on accounts, transactions, cards and online banking. The role offers hybrid work, relocation support and a comprehensive benefits package to support growth in the financial services sector.

Qualifications

• Fluent German (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency.
• Minimum 1 year in Customer Support.
• Strong analytical and communication abilities.

Responsibilities

• Provide professional customer support via phone, email, chat and other channels.
• Assist customers with inquiries about bank accounts, card services, transactions, and digital banking.
• Guide customers through procedures and explain services.
• Maintain accurate records of interactions and resolutions in internal systems.
• Collaborate with departments to resolve issues and ensure compliance.

Skills

German (C1/C2)

English (B2)

Customer Support

Analytical skills

Communication skills

Job description

BlueView Talent is seeking a Customer Specialist for a Banking Project in Porto. You will assist German and English speakers with a range of banking inquiries across phone, email, chat, and digital channels.

Join an international team focusing on accounts, transactions, cards and online banking. The role offers hybrid work, relocation support and a comprehensive benefits package to support growth in the financial services sector.