Banking Support Specialist - Hybrid & Relocation

BlueView Talent; Porto; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation assistance

Hybrid work

Job summary

BlueView Talent is hiring a Customer Specialist for a Banking Project in Porto. You will assist customers via phone, email, chat, and other digital channels, handling inquiries about bank accounts, transactions, and digital banking services.

You will follow security protocols, protect customer data, and collaborate with internal teams to resolve issues. The role requires German (C1/C2) and English (B2), EU residency or Portugal residency, and at least 1 year in customer support.

Qualifications

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn in CS

Responsibilities

• Provide professional, friendly, and efficient customer support through phone, email, chat, and other channels.
• Assist customers with inquiries related to bank accounts, cards, transactions, payments, and digital banking platforms.
• Guide customers through banking procedures and explain relevant services and account information.
• Provide accurate information while adhering to internal policies, security protocols, and regulatory requirements.
• Identify customer needs and offer appropriate solutions promptly and effectively.
• Handle customer concerns and complaints, escalating complex cases when necessary.
• Support customers experiencing difficulties with online banking, account access, and card usage.
• Maintain accurate records of customer interactions and resolutions in internal systems.
• Collaborate with relevant departments to investigate and resolve issues efficiently.
• Protect confidential information and follow data protection procedures.
• Participate in ongoing training to stay informed about banking products and digital services.

Skills

German language

English language

Customer support

Job description

BlueView Talent is hiring a Customer Specialist for a Banking Project in Porto. You will assist customers via phone, email, chat, and other digital channels, handling inquiries about bank accounts, transactions, and digital banking services.

You will follow security protocols, protect customer data, and collaborate with internal teams to resolve issues. The role requires German (C1/C2) and English (B2), EU residency or Portugal residency, and at least 1 year in customer support.