German Banking Support Specialist | Hybrid + Relocation

BlueView Talent; Porto; Hybrid; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Salary & Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Hybrid Work

Job summary

BlueView Talent in Porto seeks a Customer Specialist for a Banking Project. You will assist customers via phone, email, chat, and other channels, focusing on bank accounts, transactions, payments, and digital banking.

The role requires German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and at least 1 year in customer support. Relocation assistance and a hybrid work model are offered.

Qualifications

• Fluent in German (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities
• Professional, detail-oriented, proactive, and eager to learn in CS

Responsibilities

• Provide professional, friendly, and efficient customer support through phone, email, chat, and other channels.
• Assist customers with inquiries related to bank accounts, cards, transactions, and digital banking.
• Guide customers through banking procedures and explain relevant services and account information.
• Provide accurate information while adhering to internal policies and security protocols.
• Identify customer needs and offer appropriate solutions promptly and effectively.
• Handle customer concerns and complaints, escalating complex cases when necessary.
• Support customers with online banking issues and account access.
• Maintain accurate records of customer interactions and resolutions in internal systems.
• Collaborate with departments to investigate and resolve issues efficiently.
• Protect confidential information and follow data protection procedures.
• Maintain high service quality, accuracy, productivity, and customer satisfaction.
• Participate in ongoing training on banking products, services, and compliance

Skills

German language (C1/C2)

English language (B2)

Customer support

Problem solving

Job description

BlueView Talent in Porto seeks a Customer Specialist for a Banking Project. You will assist customers via phone, email, chat, and other channels, focusing on bank accounts, transactions, payments, and digital banking.

The role requires German (C1/C2) and English (B2), EU citizenship or Portuguese residency, and at least 1 year in customer support. Relocation assistance and a hybrid work model are offered.