GBS People Services Lead — HR Operations & Team Growth

Global Sports Jobs Limited; Porto; On-site; EUR 45,000 - 65,000; Full time

Job summary

adidas GBS Porto seeks a seasoned HR Operations leader to guide a team of 4–15 people within HR Services, aligning with the adidas GBS culture and strategy. You will shape operational goals, coach the team, and collaborate with cross-functional stakeholders to ensure timely, quality deliverables across the Employee Life Cycle.

You will drive process improvements, monitor SLAs, and participate in recruitment and onboarding, ensuring data integrity and a high level of customer service in a

Qualifications

• University degree in Human Resources, Business Administration, Management, or a related field.
• 4+ years of relevant work experience in HR Operations, Shared Services, or Business Services environments.
• Proven work experience in people management or demonstrated ability to manage a medium-sized team.
• Broad and deep theoretical understanding of the job function.
• Highly results driven and self-motivated team player.
• People-oriented and passionate about leadership.
• Curious and growth mindset, keen to learn and approach subjects outside of comfort zone, looking beyond the obvious.
• Continuous improvement mindset.
• Strong problem solving and analytical skills.
• Experience in a fast-paced environment, shared services, or similar.
• Solid business acumen.
• E2E process knowledge and respective interactions with other teams.
• Ability to read, write, and communicate in English in a business setting.
• Ability to pay close attention to detail and high degree of customer orientation.

Responsibilities

• Manage a team of between 4 and up to 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPIs and Stream strategy.
• Ensure team management, including coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans.
• Support and actively participate in the recruiting process for the team.
• Actively participate in the Employee Life Cycle, contributing relevant inputs to management and the HR Team.
• Prepare and support new team members’ functional onboarding and integration into the team and company culture.
• Ensure good relationships with stakeholders, the global functional team, and cross‑functional stakeholders on a proactive basis, and monitor customer service.
• Supervise daily operations by adhering to defined SLAs and ensuring team KPIs are maintained, achieved, and reported correctly and in a timely manner.
• Handle escalations by providing support in the resolution of complaints and issues as needed.
• Analyse problems and propose or assess solutions, and implement them accordingly.
• Ensure data quality and integrity across various systems and tools, and perform quality checks on the team’s work output.
• Perform or ensure day‑to‑day responsibilities are completed in accordance with internal standards, such as desktop procedures.
• Monitor work requests and allocation, including ticketing and e-mails.
• During transitions, ensure the necessary preparation and organisation to receive and include new tasks or new work.

Skills

People management

Leadership

Communication

Analytical thinking

Customer orientation

Growth mindset

Continuous improvement

Education

Bachelor's degree

Tools

SAP

Job description

adidas GBS Porto seeks a seasoned HR Operations leader to guide a team of 4–15 people within HR Services, aligning with the adidas GBS culture and strategy. You will shape operational goals, coach the team, and collaborate with cross-functional stakeholders to ensure timely, quality deliverables across the Employee Life Cycle.

You will drive process improvements, monitor SLAs, and participate in recruitment and onboarding, ensuring data integrity and a high level of customer service in a