Team Lead GBS People Services

adidas; Porto; On-site; EUR 45,000 - 65,000; Full time

Job summary

adidas GBS Porto HR Services seeks a capable leader to guide a team of 4–15 professionals, drive performance, and align with global HR strategy. You will coach, recruit, and develop the team while ensuring SLA adherence and KPI delivery.

You will collaborate with Market BPs, Operational Teams and Compliance, manage onboarding, data integrity, and stakeholder relationships, while supporting end-to-end HR processes in a fast-paced shared services environment.

Qualifications

• University degree in HR, Business Administration, Management, or a related field.
• 4+ years in HR Operations, Shared Services or Business Services.
• Proven work experience in people management over a medium-sized team.
• Broad and deep theoretical understanding of HR functions.

Responsibilities

• Lead and develop a team of 4–15, ensuring performance and KPI achievement.
• Coach, train, motivate and conduct performance appraisals.
• Actively participate in recruiting for the team.
• Contribute to Employee Life Cycle and HR processes with input.
• Onboard and integrate new team members.
• Maintain proactive relationships with stakeholders and cross-functional teams.
• Supervise daily operations, adhere to SLAs and report KPIs.
• Handle escalations and resolve issues as needed.
• Ensure data quality across systems and perform quality checks.
• Execute day-to-day tasks per internal desktop procedures.
• Monitor work requests and ticketing/e-mail queues.
• Prepare for transitions and onboarding of new tasks.

Skills

People leadership

Team management

Analytical thinking

Problem solving

English proficiency

Cross-functional collaboration

Stakeholder management

Education

University degree in HR/BA/Management

Tools

SAP

Job description

Purpose & Overall Relevance for the Organization:

Within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities.

Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture.

Key Responsibilities:

• Manage a team between4up to max. 15people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘sandStreamstrategy
• Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementingdevelopmentaction plans
• Supportand actively participateintherecruiting processfor own team
• Actively participate in the Employee Life Cycle, contributing with relevant inputsboth to the management and the HR Team
• Prepare and support new team members functional onboarding and integration in the team andcompany culture
• Ensure good relationships with stakeholdersand the global functional Team on a proactive basisas well ascross-functional stakeholdersandmonitor customer
• Supervise the daily operations by adhering to thedefinedSLAsand ensuring that the team KPIs are maintained, achieved and reported correctly and on a timely manner
• Handle escalations by providing support in resolution of complaints and issues, as needed
• Problem analysis and proposal or assessment of solutions, and respective implementation
• Ensure data quality and integrity across various systems and toolsand performquality check on the work output of the team
• Perform or ensure day-to-day responsibilities are completed in accordance with internal standards (e.g. desktop procedures)
• Monitor of work requests and allocation (ticketing and e-mails)
• During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new work

Key Relationships:

• GBS Porto Leadership Team (area of responsibility)
• Market BPs
• Operational Teams
• Area GPO Team
• GBS Porto Internal Controls & Compliance
• GBS Porto Delivery Excellence

Knowledge, Skills and Abilities:

• Highly results driven and self-motivated team player
• People-oriented and passionate about leadership
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious
• Strong problem solving and analytical skills
• Experience in a fast-paced environment, shared services or similar
• Solid business acumen
• Experience with SAP is preferential
• E2E process knowledge and respective interactions with other teams
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation

Requisite Education and Experience / Minimum Qualifications:

• University degree in Human Resources, Business Administration, Management, or a related field .
• 4+ years relevant work experience in HR Operations, Shared Services or Business Services environments.
• Proven work experience in people management / demonstrated ability to manage a medium-sized team
• Broad and deep theoretical understanding of job function

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE:Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP:Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

Culture Starts With People, It Starts With You.

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.