Polish Game Support Specialist - Relocate to Sofia

Cross Border Talents; Lisboa; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Full relocation support

24/7 flexible working hours

Comprehensive training

Attractive salary

Health insurance

Access to 50+ benefits and services

Job summary

A leading digital customer experience provider is seeking a Digital Games Service Specialist fluent in Polish and English. You will be the vital link between players and developers in Sofia, Bulgaria, addressing technical and gameplay issues while ensuring empathy and support. Full relocation support and a comprehensive benefits package are provided for the successful candidate.

Qualifications

• Passion for gaming and player support.
• Ability to analyze player feedback.
• Team-oriented mentality focused on success.

Responsibilities

• Investigate and resolve gameplay issues.
• Communicate player insights to development teams.
• Collaborate with team to improve player experience.

Skills

Full professional fluency in Polish

Strong command of English

Empathy

Understanding gamer culture

Job description

Location: Sofia, Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you a gamer at heart with a passion for solving puzzles and helping others? Do you believe that the player's experience is the most important part of any game? If you're nodding your head, we have an incredible opportunity for you to turn that passion into your profession.

We're building a brand-new, elite team right here in Sofia, and we're looking for thoughtful, player-focused individuals to be its foundation. This isn't just about answering tickets; it's about being the crucial link between our players and the game developers, ensuring every voice is heard and every issue is a chance to improve.

Your Mission, Should You Choose to Accept It:

• Be the hero our players need. You'll investigate and resolve a variety of technical and gameplay issues, providing solutions that are both effective and empathetic.
• Champion the player's voice. You'll carefully analyze player feedback and communicate key insights to our internal development teams to help shape future game updates.
• Collaborate with your team to refine our processes, always asking, "How can we make this experience even better for the player?"
• Become an expert on our games, understanding them inside and out to provide the ultimate support experience.

What You Bring to the Guild:

• Must-haves: Full professional fluency in Polish and a strong command of English.
• A genuine love for gaming. You understand gamer culture, community dynamics, and can easily relate to a player's perspective.
• Incredible empathy and the ability to see a problem from the player's point of view.
• A natural desire to help people and a team-first mentality focused on collective success.
• A keen understanding of what truly great player support looks like.

Why You'll Love Playing on Our Team:

We believe that taking care of our team is the first step to taking care of our players. That/s why we're committed to your well-being and future growth.

• Full relocation support to beautiful Sofia, Bulgaria.
• 24/7 flexible working hours to fit your lifestyle.
• Comprehensive, fully paid training to set you up for success.
• A stable career path with clear development opportunities in a growing global company.
• Attractive salary and an additional health insurance package.
• A positive international environment and regular team-building events because work should be fun!
• Plus, access to a menu of 50+ benefits and services you can choose from to build a package that's perfect for you.

We are a publicly traded company (NYSE & TSX: TIXT) and a global leader in designing and delivering next-generation digital customer experiences. While we are the largest employer in our industry here, our culture feels like a tight-knit community. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We hire great people from a wide variety of backgrounds because it makes our company stronger.

Ready to start your next quest? Apply now and let's build something amazing together.