Game Support Representative - Ukrainian Speaker

Cross Border Talents; Oeiras; Presencial; EUR 12 464 - 14 929; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Meal card

Holiday and Christmas bonuses

Relocation support

Long-term career prospects

Modern office facilities

Resumo da oferta

A leading gaming support company in Lisbon is looking for a Game Support Representative fluent in Ukrainian and English. This role involves assisting gamers with account issues, technical support, and product inquiries, ensuring top-tier customer service. The position includes a structured training program and offers a gross monthly package of approximately EUR 1227.32 along with benefits such as private health insurance, meal card, and relocation support. Join a dynamic international team supporting an iconic gaming brand.

Qualificações

• C2 level or higher in Ukrainian and B2 level or higher in English.
• Interest in gaming and technology.
• EU citizenship or valid work permit for Portugal.

Responsabilidades

• Provide support via phone, email, and chat in Ukrainian and English.
• Troubleshoot account and technical issues.
• Assist with payment-related queries.
• Advise customers on purchases and product features.
• Deliver empathetic and efficient service.

Conhecimentos

Fluency in Ukrainian (C2 level or higher)

Communication skills

Customer service skills

Interest in gaming and technology

Descrição da oferta de emprego

About the job Game Support Representative - Ukrainian Speaker

Are you passionate about gaming and fluent in Ukrainian and proficient in English? Join a global project dedicated to one of the worlds leading video game console brands. We are hiring enthusiastic and tech-savvy individuals to join our Customer Service team in Lisbon, providing top-tier support to players across the Ukrainian market.

As a Customer Service Representative, you will be the first point of contact for gamers. You will assist users with account issues, payment concerns, software and hardware support, and general product inquiries, ensuring a world-class customer experience every time.

Your Daily Tasks

• You will provide support via phone, email, and chat in Ukrainian and English
• You will troubleshoot account and technical issues such as software installation and device syncing
• You will assist with payment‑related queries
• You will advise customers on purchases and product features
• You will deliver empathetic and efficient service in line with brand standards

Training and Onboarding

The training period lasts 15 working days, full‑time, 8 hours per day, and is conducted in English.

The training includes product knowledge, software tools, communication guidelines, and live practice.

Training is paid upon successful completion.

Working Hours

You will work 40 hours per week, 8 hours per day with an additional 1-hour break.

The schedule follows a rotational shift pattern from Monday to Friday between 08:00 and 19:00 (Portuguese time).

Requirements

• Fluency in Ukrainian (C2 level or higher) and English (B2 level or higher)
• Strong communication and customer service skills
• Interest in gaming and technology
• EU citizenship or a valid work permit for Portugal

Availability to work onsite in Lisbon.

Ready to level up your career in Lisbon? Apply now and become part of a dynamic international team supporting one of the most iconic brands in gaming.

Compensation and Benefits

Total gross monthly package is approximately EUR 1227.32.

Additional Benefits

• Private health insurance starting from the first day of employment
• Meal card accepted at supermarkets, cafés, and restaurants
• Holiday and Christmas bonuses paid monthly
• Relocation support available for candidates living more than 100 kilometers from Lisbon
• Long‑term career prospects with contract renewal after 12 months
• Modern office facilities including lounge areas, cafeteria, and training zones

Relocation Support

If relocating to Lisbon from over 100 kilometers away, you may be eligible for company‑provided shared housing that is fully furnished, with all utilities included. You will also receive access to structured training and integration support upon arrival.