Bilingual Customer Support Agent - Italian/English | Lisbon

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Cross Border Talents is hiring on-site in Lisbon to join a multilingual customer service team supporting an international client. You will handle inbound and outbound contacts in Italian and English, providing accurate and courteous service.

Successful candidates will participate in paid training, enjoy a supportive team leader, and have clear progression paths within a friendly multicultural environment. Shift details discussed at interview.

Qualifications

• Fluent level in Italian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Fluent Italian

Fluent English

Communication skills

Job description

Cross Border Talents is hiring on-site in Lisbon to join a multilingual customer service team supporting an international client. You will handle inbound and outbound contacts in Italian and English, providing accurate and courteous service.

Successful candidates will participate in paid training, enjoy a supportive team leader, and have clear progression paths within a friendly multicultural environment. Shift details discussed at interview.