Italian & English Customer Care Specialist – Lisbon (On-site)

Cross Border Talents; Setúbal; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Performance bonus opportunities

Vibrant multicultural working env.

On-site in Lisbon

Job summary

Cross Border Talents in Lisbon is seeking a customer-oriented professional fluent in Italian and English to join our dynamic support team on-site in Lisbon. You will be the primary contact for customers, handling inquiries and guiding them through products and services.

This full-time role offers Monday to Friday shifts, a vibrant multicultural environment, and performance bonus opportunities as part of a friendly team.

Qualifications

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Skills

Italian

English (B2+)

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Cross Border Talents in Lisbon is seeking a customer-oriented professional fluent in Italian and English to join our dynamic support team on-site in Lisbon. You will be the primary contact for customers, handling inquiries and guiding them through products and services.

This full-time role offers Monday to Friday shifts, a vibrant multicultural environment, and performance bonus opportunities as part of a friendly team.