French Travel Support Specialist – Car Rental (Onsite)

Cross Border Talents; Porto; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Life Insurance

Relocation Assistance

Onsite Work

Meal Allowance

Language Bonus

Descripción de la vacante

Cross Border Talents in Porto is hiring a Customer Specialist for a Car Rental Project. You will support customers across phone, email, chat, and other channels, handling reservations, vehicle information, and service requests throughout the rental journey.

The ideal candidate is fluent in French and English with at least 1 year in customer support, highly detail-oriented, proactive, and eager to grow in the CS field. Onsite work and relocation assistance are available.

Formación

• Fluent in French (C1/C2) and English (B2) required.
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.

Responsabilidades

• Provide professional, friendly, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures, and services.
• Provide clear and accurate information while following company policies, procedures, and established guidelines.
• Understand customer needs and provide appropriate solutions efficiently and within the required timeframe.
• Handle customer questions, concerns, and complaints professionally, escalating complex cases to the relevant teams when necessary.
• Assist customers with booking modifications, cancellations, extensions, and other rental-related requests.
• Accurately record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments and rental locations to investigate and resolve customer issues effectively.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Stay up to date with vehicle options, rental services, booking processes, company policies, and procedures through ongoing training.

Conocimientos

Analytical skills

Creative thinking

Communication skills

Descripción del empleo

Cross Border Talents in Porto is hiring a Customer Specialist for a Car Rental Project. You will support customers across phone, email, chat, and other channels, handling reservations, vehicle information, and service requests throughout the rental journey.

The ideal candidate is fluent in French and English with at least 1 year in customer support, highly detail-oriented, proactive, and eager to grow in the CS field. Onsite work and relocation assistance are available.