French Travel Car Rentals Support Specialist

Cross Border Talents; Gondomar; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Language bonus

Meal allowance

Health & Life Insurance

Collaborative team

Relocation assistance

Onsite work

Job summary

Cross Border Talents is hiring a Customer Specialist for a Car Rental Project in Portugal. You will handle reservations, vehicle information, rental agreements, payments, and service requests across multiple channels to ensure a smooth rental experience.

Ideal candidates are fluent in French and English, with at least 1 year in customer support, and a proactive, detail-oriented mindset. The role offers relocation assistance and onsite work in a collaborative team environment.

Qualifications

• Fluent in French (C1/C2) and English (B2)
• EU citizenship or Portuguese residency
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities

Responsibilities

• Provide professional, friendly customer support via phone, email, chat and other channels
• Assist with inquiries related to car reservations, vehicle availability, rental agreements, payments, pick-up and return procedures
• Give clear, accurate information while following policies and guidelines
• Understand customer needs and provide efficient solutions within timelines
• Handle questions and complaints professionally, escalating complex cases as needed
• Assist with booking modifications, cancellations, extensions and other rental requests
• Accurately record interactions and resolutions in internal systems
• Collaborate with internal departments to resolve issues
• Maintain high standards of service, accuracy and satisfaction
• Keep up to date with vehicle options and processes through training

Skills

French

English

Analytical thinking

Communication

Proactive

Job description

Cross Border Talents is hiring a Customer Specialist for a Car Rental Project in Portugal. You will handle reservations, vehicle information, rental agreements, payments, and service requests across multiple channels to ensure a smooth rental experience.

Ideal candidates are fluent in French and English, with at least 1 year in customer support, and a proactive, detail-oriented mindset. The role offers relocation assistance and onsite work in a collaborative team environment.