French Technical Support Advisor — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking a French Technical Service Advisor in Lisbon to deliver high-quality customer support across phone, chat, email, and social media. You will troubleshoot account setup, verification, login issues, and financial or technical inquiries, serving clients with clear guidance.

You will act as a trusted advisor for sports-industry clients, addressing questions promptly, building strong relationships, and contributing to process improvements in a fast-paced, onsite team

Qualifications

• Fluent in French at C2 level.
• EU Citizenship or Portuguese Residency Card.
• 0-1 year experience in customer support.
• Strong leadership, analytical, and communication skills.
• Eagerness to learn and grow.

Responsibilities

• Provide outstanding support through phone, live chat, email, and social media.
• Assist with account setup, verification, login issues, financial queries, and technical challenges.
• Act as a reliable advisor, especially to clients in the sports industry.
• Address customer questions, concerns, and feedback promptly.
• Build strong customer relationships through effective communication.
• Ensure high service standards aligned with company policies.
• Recommend enhancements for processes and services.

Skills

French (C2)

Leadership

Analytical skills

Communication skills

Eagerness to learn

Job description

Cross Border Talents is seeking a French Technical Service Advisor in Lisbon to deliver high-quality customer support across phone, chat, email, and social media. You will troubleshoot account setup, verification, login issues, and financial or technical inquiries, serving clients with clear guidance.

You will act as a trusted advisor for sports-industry clients, addressing questions promptly, building strong relationships, and contributing to process improvements in a fast-paced, onsite team