French Technical Customer Support Specialist in Lisbon

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

A leading customer support company in Lisbon is seeking a French Technical Customer Support Specialist to provide exceptional service across various channels. The ideal candidate should be fluent in French and possess strong communication and leadership skills. This role offers competitive compensation and additional benefits such as performance bonuses and allowances for meals and transportation, fostering a collaborative onsite work environment.

Qualifications

• 0-1 year experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties.
• Serve as a trusted advisor to customers, particularly in the sports industry.
• Respond quickly to customer questions, concerns, and feedback.
• Build strong relationships with customers through clear and effective communication.
• Maintain high service standards in line with company policies.
• Provide suggestions for process and service improvements.

Skills

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

French Technical Customer Support Specialist in Lisbon

Take Your Career to the Next Level!

We’re seeking a driven Technical Customer Success Specialist to join our innovative and dynamic team! If you’re adaptable, personable, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Role Overview:

As a Technical Customer Support Specialist, you’ll interact with clients through various channels—phone, chat, email, and social media—handling account, technical, and financial inquiries. Your role will be key in ensuring customer satisfaction and contributing to improvements in our processes.

Key Responsibilities:

• Deliver exceptional support via phone, live chat, email, and social media
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties
• Serve as a trusted advisor to customers, particularly in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with customers through clear and effective communication
• Maintain high service standards in line with company policies
• Provide suggestions for process and service improvements

Requirements:

• Fluent in French (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Earn bonuses based on your contributions
• Meal Allowance: Coverage for meal expenses during work hours
• Transportation Allowance: Support for commuting costs
• Onsite Work: Thrive in a collaborative, in-office environment

Ready to embark on a rewarding customer support career? Apply today, and let’s get in touch!